Diamond Drops are one of the ways managers show appreciation for top performing employees. These are simply hand written notes placed in their work areas, without their knowledge, when they are going above and beyond the call of duty. Although it is a simple idea, managers find that it gives employees the morale boast they need to continue to provide excellent customer service because they ultimately feel valued. 

"The key is the intentionality of it", says Chris Zeppenfeld, GM of Zeigler Ford of Lowell, who also calls Diamond Drops "warm fuzzys". He says managers use them to show appreciation to employees doing a good job especially during a tough time, when they least expect it.