Parts Counter:
- Sells parts to all available customers, over the counter, through the shop, or on the phone.
- Assists walk in customers in selecting required parts, suggest companion requirements and ensure that the customer is exposed to the full product line.
- Pulls purchased parts from stock. If the part is not in stock, determines availability and submits an emergency order if requested by the customer.
- Answers phone calls, providing price quotes and other information.
- Assists service technicians in selecting parts needed for repairs in process.
- Provides the
highest possible level of customer service and is expected to conduct business
in a
professional manner, including courteous on-time delivery and projecting a professional company image.
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